Lead supply guidance before you join.
Understand how Install Network handles lead requests, account balance, coverage, duplicates, support, and returns.
Guides
Working a lead
- Open the lead as soon as possible and check the contact details, postcode, property notes, requested service, and preferred contact method.
- Make first contact quickly while the enquiry is fresh.
- Use the lead status to keep the pipeline clean: Viewed after opening, Contacted after first contact, Quoted after sending pricing, Won or Lost once the outcome is clear.
- Keep short notes on anything important from the conversation so the lead history stays useful.
Lead statuses
- New means the lead has been supplied but not yet opened.
- Viewed means the lead has been opened in the dashboard.
- Contacted means contact has been attempted or made.
- Quoted means pricing, survey options, or next-step costs have been sent.
- Won and Lost should be used once the commercial outcome is known.
- Invalid should only be used when the enquiry clearly cannot be worked.
Requesting leads
- Choose the service type and volume you want supplied.
- Requests are capped by available account balance.
- Coverage comes from your account settings, so keep postcode areas accurate before submitting a request.
- Each supplied enquiry is exclusive to one installer.
Coverage
- Use postcode areas/districts or radius coverage for where you want leads supplied.
- A broad area such as WS covers all WS districts.
- A district such as WS9 only covers that district.
- Radius coverage uses a centre postcode and mile radius, then generates the full postcode list used for matching.
- Use Cover all UK postcode areas only if you can genuinely serve national enquiries.
- Leads outside your saved coverage are not shown for supply.
Account balance
- Your balance controls how many leads can be requested and supplied.
- When a lead is supplied, the lead cost is deducted from your balance.
- Top-up requests have a minimum value of £500 and are reviewed manually while automated payments are being built.
- If your balance is too low, new lead requests or supply may be blocked until the balance is updated.
Support
- Open a support ticket for account issues, coverage changes, lead request questions, or anything that needs Install Network to respond.
- Support tickets stay in the dashboard as saved conversations.
- Closed tickets are archived as read-only chats.
FAQs
Are leads exclusive?
Yes. A supplied lead is assigned to one installer only.
Why can I not request more leads?
The usual reason is available account balance. Lead requests are capped by the balance available after active requests are taken into account.
Why is a lead not showing as available?
A lead must match the requested service, sit inside your coverage, be unassigned, and be affordable from your account balance.
When will leads start coming through?
Lead supply normally starts within 1-3 business days after your account has been funded and your lead request has been approved.
This gives Install Network time to manually confirm bank transfer funds, allocate the balance to your account, approve the requested service and coverage, and prepare the relevant lead supply activity.
Actual lead flow can still vary by service, area, supply volume, and homeowner demand. If your funded and approved request has not started receiving leads after 3 business days, open a support ticket and we will review it.
Can I cover a whole postcode area?
Yes. Add a top-level area such as WS or B. You can also add a specific district such as WS9 or B74.
Can I reply to a closed support ticket?
No. Closed tickets are kept as read-only records. Open a new support ticket for a new issue.
Can I return duplicates?
Install Network does not supply duplicate leads to installers. Automated duplicate checks compare verified address details before a lead can enter the distribution engine.
If the same verified address has already submitted an enquiry in the last 7 days, the new enquiry is blocked from lead allocation and is not supplied to an installer.
If the same address submits another enquiry after 7 days, it is treated as a fresh enquiry. This avoids charging installers for repeated form submissions while still allowing renewed customer intent to come through later.
Is there a returns process?
Install Network is a low-cost exclusive lead model. Each enquiry is supplied to one installer only, matched to the requested service, your coverage area, and your available account balance.
The price reflects exclusive lead supply, not appointment setting or a guaranteed sale. To keep enquiries fresh and affordable, we capture consent, contact details, postcode or address data where available, and useful quote context without adding heavy verification steps that slow customers down.
Supplied leads are therefore not returned for normal sales outcomes such as no answer, no quote, or the customer not proceeding. If something looks like a platform or data issue, open a support ticket and we can review it.